A chatbot with natural language processing capabilities that automates 70-90% of routine customer service inquiries, freeing up employees’ time and improving company service through instant self-service for clients.
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The chatbot has the following functionality:
- Can be embedded in any channel: website chat, messengers, and social networks
- Operates 24/7 without breaks and instantly responds to requests
- Can answer questions asked in free form
- Includes a menu with buttons for popular requests
- Seamlessly transfers the dialogue to customer service personnel and back, if necessary, after collecting data about the request
- Can survey the user and transfer the survey to CRM and CDP systems via API
- Can integrate with the company’s systems via API, for example, to check the status of an order
What problem does it solve:
- Automates routine tasks
- Automates FAQs
- Provides 24/7 accessibility
- Responds to inquiries faster
- Reduces the number of unanswered inquiries
- Frees up staff for more creative and complex work
- Prepares for scaling
Who it is suitable for:
- You have a website with traffic
- You communicate with clients through messengers and social networks
- You would like to implement new instant messaging channels in your company
- You have more than 1000 dialogues per month
What you will get:
- Automation of 70-90% of routine inquiries and corresponding unloading of personnel
- Increase in audience loyalty due to faster self-service and switching to an operator if necessary
- Optional round-the-year SLA for support, tuning, and database updating is available
- Installation of the chatbot on your server is possible
- Development of a multilingual bot is possible
ROI terms:
- Within 1-3 months after implementation, depending on the scale of the task and the volume of monthly communications
Typical project duration:
- From 1 to 3 months
Implementation examples: