Support Automation

A chatbot with natural language processing capabilities that automates 70-90% of routine customer service inquiries, freeing up employees’ time and improving company service through instant self-service for clients.

The chatbot has the following functionality:

  • Can be embedded in any channel: website chat, messengers, and social networks
  • Operates 24/7 without breaks and instantly responds to requests
  • Can answer questions asked in free form
  • Includes a menu with buttons for popular requests
  • Seamlessly transfers the dialogue to customer service personnel and back, if necessary, after collecting data about the request
  • Can survey the user and transfer the survey to CRM and CDP systems via API
  • Can integrate with the company’s systems via API, for example, to check the status of an order

What problem does it solve:

  • Automates routine tasks
  • Automates FAQs
  • Provides 24/7 accessibility
  • Responds to inquiries faster
  • Reduces the number of unanswered inquiries
  • Frees up staff for more creative and complex work
  • Prepares for scaling

Who it is suitable for:

  • You have a website with traffic
  • You communicate with clients through messengers and social networks
  • You would like to implement new instant messaging channels in your company
  • You have more than 1000 dialogues per month

What you will get:

  • Automation of 70-90% of routine inquiries and corresponding unloading of personnel
  • Increase in audience loyalty due to faster self-service and switching to an operator if necessary
  • Optional round-the-year SLA for support, tuning, and database updating is available
  • Installation of the chatbot on your server is possible
  • Development of a multilingual bot is possible

ROI terms:

  • Within 1-3 months after implementation, depending on the scale of the task and the volume of monthly communications

Typical project duration:

  • From 1 to 3 months

Implementation examples: